We understand the importance of having access to support at times that suit you best. Our team is dedicated to providing assistance through various channels, ensuring we're always within reach.
Feel free to initiate a live chat session with our representatives during operating hours:Monday – Friday: 9 AM - 5 PM (GMT)Saturday – Sunday: 10 AM - 4 PM (GMT)
If you have any questions or concerns outside these times, please feel free to reach out via email.
If the issue requires a more detailed explanation or response that needs time to resolve, please submit your query through our designated support address. We will get back to you as soon as possible.
Before reaching out for direct assistance, we recommend reviewing our comprehensive help centre. The FAQs section should be able to answer the majority of your questions.
If you're experiencing difficulties with account-related issues or verification processes, please refer to our dedicated support channels within your account profile.
For any matters concerning responsible gaming practices and assistance, you can reach out directly. Our team is committed to helping you navigate these sensitive topics in a confidential manner.
If your technical issues persist or are related to our mobile app's performance, please try the help centre first for troubleshooting solutions. For advanced support, email us.
In cases of unresolved issues, complaints about customer service, or disputes regarding your account balance or transactions, kindly submit a formal complaint via our secure online form available on the website. A dedicated support team will work to resolve these matters as swiftly as possible.
We aim for responses within 24-48 hours for emails and up to an hour during live chat sessions. If we cannot respond immediately due to operational limitations, rest assured that your issue is being prioritized and worked on diligently by our support team.
For a smoother experience, it's recommended you reach out through the channel most suitable to your inquiry:
Our commitment is always open communication. Should you not receive a response within the expected timeframe, feel free to follow up via the same support channel used initially.
For all inquiries concerning mobile app performance or technical difficulties specific to your device, we recommend checking our help centre first for troubleshooting guides and instructions tailored specifically for each operating system type.
We strive to accommodate various languages. Please visit the website's accessibility page if you require assistance with translations of our content.
During peak hours (9 AM - 5 PM, Monday through Friday), a dedicated phone line is available for immediate support.
Please note that while we provide an extensive range of support channels to cater to your convenience and flexibility needs, please only use one contact method per query.
